PROGRAMS AND WORKSHOPS

Leverage Marilynn’s expertise in leadership and culture, guiding teams toward shared goals, fostering a culture of trust and accountability that enhances service and community impact.

DID YOU KNOW?

Teams and organizations can easily become fragmented, with trust breaking down, and responsibilities becoming blurred.

This often results in inconsistent service, unmet objectives, and a reduced ability to make a meaningful impact in the community. Without strong leadership and cultural alignment, organizations risk stalling progress, lowering morale, and struggling to maintain long-term success in achieving results.

Satisfied Clients Include

  • Administrative Management Society
    American Business Women's Association
    American Cancer Society
    American Management Association
    American Payroll Association
    American Society of Association Executives
    American Society of Training & Development
    International Management Club
    Michigan Association of CPAs
    Michigan Association of Adult Education
    Michigan Assn of Community & Adult Education
    Michigan Association of Infectious Disease Control
    Michigan Association of Women Deans, Administrators & Counselors
    Michigan Assn for Counseling and Development
    Michigan Assn for Educational Data Systems
    Michigan Assn of School Personnel Administration
    Michigan Boating Association
    Michigan Chamber of Commerce Executives
    Michigan Electric and Gas Association
    Michigan Employee Service Recreation Association
    Michigan Hospital Association
    Michigan Meeting Professional International
    Michigan Municipal Financial Officers Association
    Michigan Nurses Association
    Michigan Public Transit Association
    Michigan Recreation & Parks Association
    Michigan State Auctioneers Association
    Michigan State Medical Society
    Michigan State University Business Women's Institute
    Michigan Society of Association Executives
    Michigan Society of Medical Technology
    National Association of Machinery Dealers
    National Community Education Association
    Professional Independent Insurance Agents of MI
    Professional Secretaries International
    Public Relations Society of America
    Sales & Marketing Executives Association
    Society of Automotive Engineers
    Society of Corporate Meeting Professionals
    The State Association of Accountants, Auditors & Business Administrators
    Women's Economic Club of Detroit
    Zonta International

  • Borg Warner
    Cambridge
    Chevrolet Pontiac Canada Group, General Motors
    Chrysler Corporation
    Delco Electronics
    EDS
    Ford Motor Company
    Ford of Australia
    General Motors Corporation
    Kelsey Hayes
    Lear Corporation
    Lucas Varity
    SAE
    Tenneco Automotive
    Visteon4

  • Brandon School District
    Clemson University
    Henry Ford Community College
    Huron Valley Schools
    Indiana Adult Staff Development
    Macomb Community College
    Marygrove University
    Michigan Department of Education
    Michigan State University
    Oakland Community College
    Oakland County Schools
    Pontiac School System
    Schoolcraft Community College
    Southern California College of Optometry
    University of Michigan
    West Michigan Community Education Coalition

  • American Bankers Association
    Credit Union Executives Society
    First National Bank of Howell
    First of America Bank
    Kensington Valley Credit Union
    Manufacturers National Bank
    Michigan Bankers Association
    Michigan Credit Union League
    Michigan National Bank
    Research Federal Credit Union
    Society Bank
    Steelcase Credit Union

  • Beaumont Hospital
    Blue Cross Blue Shield of Michigan
    Botsford Hospital
    Doctors Hospital of Jackson
    Henry Ford Health System
    Madden, Mulder and Andrews Dental Care
    Mount Clemens General Hospital
    The University of Michigan Hospital

  • Fairmont
    Frankenmuth Bavarian Inn
    Hilton Hotels
    Hyatt Hotels and Resorts
    J.L. Hudson Company
    Marriott International
    Michigan Hotel, Motel & Resort Association
    Oakland Ale
    The Ritz Carlton
    Starwood – Sheraton, Westin, Le Meridien, W
    Sault Tribe of the Chippewa Indians - Casinos
    Zenders

  • Commercial Equipment Company
    Eastern Associated Coal Company
    Owens-Illinois
    Procter & Gamble
    Raytheon, Germany

  • Brighton Chamber of Commerce
    Capital Area United Way
    Charter Township of Independence
    Children's Leukemia Foundation of Michigan
    City of Allen Park, MI
    City of Alpena, MI
    City of Benton Harbor, MI
    City of Boyne City, MI
    City of Bridgman, MI
    City of Coldwater, MI
    City of Dowagiac, MI
    City of East Grand Rapids, MI
    City of Grosse Pointe Farms, MI
    City of Imlay City, MI
    City of Lansing, MI
    City of Mason, MI
    City of Marquette, MI
    City of Midland, MI
    City of Mt. Pleasant, MI
    City of Muskegon, MI
    City of Norton Shores, MI
    City of Port Huron, MI
    City of Rockford, MI
    City of Saline, MI
    City of Saugatuck, MI
    City of South Haven, MI
    City of Three Rivers, MI
    City of Traverse City, MI
    City of Wyoming, MI
    Village of Middleville, MI
    Howell Chamber of Commerce
    Kalamazoo Township, MI
    Maryland Municipal League
    Michigan Department of Transportation
    Michigan Lottery Bureau
    Michigan Municipal League
    Michigan Township Association
    Oakland County Parks & Recreation
    Sault Tribe of the Chippewa Indians

  • AMOCO Oil
    Amway Corporation
    Citizens Insurance
    Deloitte Consulting
    Drake Beil & Associates
    EDS
    Gala Hallmark
    IBM Corporation
    IMMUNO-U.S., INC.
    J. L. Hudson Company
    McNaughton-McKay Electric Co.
    Strategic Industry Research Foundation of Australia
    The Taubman Company, Inc.
    The Upjohn Company
    3M
    Twelve Oaks Mall

  • AT&T
    Consumers Power Company
    Detroit Edison

RECENT PROGRAMS Include:

Culture by Design Not by Default

Your leaders sustain a culture that was ether intentionally or randomly created. Either way, it will leave a legacy beyond their years of service. An effective, healthy team culture increases employee engagement, decreases turnover, retains top performers, increases customer service, elevates productivity, and strengthens brand identity. Discuss and make decisions about your current culture, your desired environment, and establish a plan to execute cultural changes to promote a positive, structured work environment to help you achieve your desired results.

Becoming a Leader Others Want to Follow

Is there a life hack for being more confident, capable and collaborative? How can you earn greater respect from those you work with and those who report to you? Are you able to remain calm, flexible and focused in the face of controversy? Dissect the strongest predictors of leadership performance and must-have leadership skills, including the ones that play a larger role than your IQ, degrees, or technical skills. Walk away with insights into uniting others, inspiring collaboration, and ways to implement the session’s lessons.

Building a High-Functioning Team

Explore ways to create & sustain a collaborative culture that achieves results. Understand the stages of team development and the common dysfunctions of teams to better navigate through the processes and avoid everyday pitfalls that lead to obstacles of success.

Specifically, Building High-Functioning Municipal Leadership Teams: City officials are entrusted to tackle complex challenges in their municipalities and improve the quality of life of their residents. Elected officials don’t necessarily understand their newly acquired roles and responsibilities, nor do they have immediate knowledge of the current working of the team, the desired intended culture, nor agreed upon Operating Guidelines that guide their working together. Schedule a work session to walk through the steps of creating a high-functioning leadership team, able to achieve collaborative results, leaving a legacy long beyond your years of service.

People. Performance, and Productivity

Why do people leap over tall building for some leaders and avoid (or even sabotage) others? A recent Gallup poll ranks employee engagement as the number one contributor to a company’s financial success. According to a Temkin Group study, engaged employees are 4.6 times more likely to provide excellent customer experiences. When employees are not actively engaged, the organization often experiences significant erosion in employee morale as well as their bottom line. Happy, motivated employees interact positively with customers, which leads to higher satisfaction ratings and repeat business. Disengaged employees often seem indifferent or frustrated, which has negative effects on service. The main point: engaged employees impact customers and directly impact revenue. Systematically improve people processes to increase performance and enhance your service culture.

Performance Mangement

What sort of performance management fits your resort’s needs? Does your current performance management help people continuously develop? Should rewards focus on individual or team goals? Where would your limited resources best invested? An understanding of the four basic elements of performance management: goal setting, performance feedback/reviews, ongoing development, and rewards provides a foundation for answering these questions and more.

A System of Service

Service is how your resort interacts with guests (and each other) in everyday interactions and with problem-solving solutions when issues arise. Directly responsible for representing your resort’s brand, mission, and values, exceptional guest experiences result in positive review and word-of-mouth recommendations as well as an increased public persona. Great service does more than just win over new guests and retain loyal ones. It also sets you apart from your neighboring properties, giving you a competitive edge in an increasing challenging industry.

Bring Marilynn to your organization to build stronger teams, elevate performance and create lasting impact.

Send me a note & let me know how I can help. If you have a specific date in mind, please include the estimated number of participants, estimated time frame and any other details you think may be helpful.